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Abstract: 

The past decade has seen a substantial increase in our understanding of offender assessment (needs and risk) and the development of interventions targeting criminogenic needs in order to yield reductions in recidivism. The parameters of “what works” have also been more clearly delineated, as have responsivity factors that influence program effectiveness. Often, a key component that has been overlooked in these successes has been the important role played by staff, from front-line workers to senior managers. The purpose of this article, then, is to highlight the contributions that staff make in the delivery of effective correctional services.

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Affiliations:  1: Carleton University.