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Abstract: 

In the last few years, social service organizations of all kinds have been faced with growing pressure to demonstrate through quantitative analysis that services are effective, while at the same time facing reduced funding from contractors. Organizations have responded in three ways: A few have refused to measure outcomes until forced to do so by contract; others have gone through the motions to satisfy contractual expectations; and a few have invested heavily in an outcomes- based model. The difference in their reactions has everything to do with the differences in these agencies’ cultures.

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Affiliations:  1: Core Behavioral Health Centers; 2: Talbert House; 3: Center for Urban Studies at Wayne State University.