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Improving the Productivity of Sick Call  


Author:  Catherine M. Knox, M.N., R.N., C.C.H.P.-R.N.


Source: Volume 19, Number 05, July/August 2018 , pp.73-74(2)




Correctional Health Care Report

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Abstract: 

Nursing sick call is considered one of the signature practices defining the specialty of correctional nursing. There are two legal principles underlying nursing sick call. The first is that inmates have daily, unimpeded access to health care. The second is that inmates are entitled to a professional clinical judgment regarding their health concerns. Simply put, inmates can request health care attention every day and their concerns must be addressed in a responsive, timely and clinically appropriate manner. This article provides a systematic approach to measuring a facility’s sick call productivity and practical guidelines for improving performance.

Keywords: Sick Call; Primary Care Clinic; Time Management; Staffing Levels; Triage

Affiliations:  1: Nurse Consultant.

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